Responsible Gaming at he999

1. Our Commitment to Safe Play

he999 believes that online gaming and cricket betting should be a source of entertainment — not stress, financial hardship, or emotional harm. As Bangladesh's trusted online casino and sports betting platform, we take our responsibility toward our players seriously, and we invest continuously in tools, policies, and people that support safe gambling practices across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and beyond.

Responsible gaming at he999 is not an afterthought — it is built into the fabric of our platform. From the moment you create your account, you have access to a full suite of player-protection tools that put you firmly in control of how, when, and how much you play. Our support team is trained specifically in responsible gaming and is available 24 hours a day, 7 days a week to assist any player who has questions or concerns about their gaming behaviour.

he999 is committed to the following core responsible gaming principles:

• Transparency: We make the odds, house edge, and game rules clearly available so players can make informed decisions before they wager.
• Player Empowerment: Every player has access to limit-setting tools at all times, with no barriers or waiting periods for reducing limits.
• Rapid Response: Self-exclusion and time-out requests are actioned within 24 hours of submission, without requiring justification from the player.
• Non-Exploitation: he999 does not send promotional communications to players who are on a time-out or have activated self-exclusion. We also do not target players who have previously indicated concerns about their gambling with bonus offers.
• Age Verification: he999 operates a strict 18+ policy and employs identity verification processes to prevent underage gambling on the platform.

2. Age Restriction & Verification

The he999 platform is strictly for adults aged 18 years and above. Underage gambling is illegal and harmful, and he999 maintains a zero-tolerance policy toward any attempt by a minor to register or use the platform.

Identity Verification at Registration

All new players are required to provide accurate date-of-birth information at the time of registration. Before a player can process their first withdrawal or reach deposit thresholds defined in our KYC policy, he999 will request identity verification documents — including a valid Bangladesh National Identity Card (NID), passport, or other government-issued photo ID — to confirm the player is 18 years of age or older.

What Happens If a Minor Is Found to Have Registered

If he999 becomes aware — through identity verification, player disclosure, or any other means — that a registered account is held by a person under the age of 18, the account will be immediately suspended, all funds will be frozen, and any deposits made will be returned to the originating payment method (bKash, Nagad, Rocket, Upay, or card) after investigation. he999 reserves the right to report such cases to relevant authorities where required.

Protecting Minors in Your Household

If you share a device or computer with younger family members, we strongly recommend taking the following steps to prevent accidental access to the he999 platform:

• Always log out of your he999 account after each session — do not leave your account open on a shared device.
• Never share your he999 username or password with any other person, including family members.
• Use parental-control software on shared devices. Reputable options compatible with Android and desktop browsers include Google Family Link, Microsoft Family Safety, and Net Nanny.
• Keep your he999 account credentials, deposit PINs (bKash, Nagad, Rocket), and payment card details private and secure.

3. Responsible Gaming Tools

he999 provides a range of practical tools that you can activate at any time — without needing to contact support — directly from your account settings. These tools are designed to give you full control over your gambling activity and to help you stay within your personal comfort zone.

Deposit Limits

You can set a maximum deposit amount for any rolling time period: daily (24 hours), weekly (7 days), or monthly (30 days). Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — so you cannot bypass a limit by switching payment channels. Key rules:

• Reducing a limit: Takes effect immediately.
• Increasing a limit: Requires a mandatory 24-hour waiting period before the new, higher limit activates. This cooling-off window is intentional — it prevents impulsive decisions made during a losing session.
• Removing a limit: Treated as an increase; the same 24-hour cooling-off period applies.

Loss Limits

In addition to deposit limits, you can set a maximum loss amount per day, week, or month. Once your net loss reaches the chosen threshold within the relevant period, he999 will prevent further wagering until the period resets. Loss limits are calculated on net losses (deposits minus withdrawals and current account balance) rather than total bets wagered.

Session Time Limits

Configure a maximum session duration — from 30 minutes up to 8 hours. he999 will display a countdown reminder when 10 minutes remain in your session, and will log you out automatically when the limit is reached. You can set a mandatory minimum break duration between sessions if you wish to space out your play time.

Reality Checks

Enable reality-check notifications to receive periodic pop-up messages during active game sessions. Each notification displays your current session duration and the net amount wagered during that session. You can customise the frequency — every 15 minutes, 30 minutes, or 60 minutes — from your account settings.

Cooling-Off / Time-Out

A time-out suspends your account for a defined period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place any bets. Your account balance is preserved and accessible again once the time-out period expires. Time-outs are activated instantly and cannot be cancelled before the chosen period ends.

4. Self-Exclusion Programme

Self-exclusion is a formal commitment to take a prolonged break from gambling on the he999 platform. It is the strongest tool available within the he999 responsible gaming framework and is intended for players who feel that gambling is having a negative impact on their life, finances, relationships, or mental health.

Self-Exclusion Periods

he999 offers self-exclusion periods of 6 months, 1 year, 2 years, 3 years, or permanent (indefinite) exclusion. All self-exclusion requests are processed within 24 hours of submission. During the exclusion period:

• Your account is fully suspended — you cannot log in, deposit, withdraw, or place bets.
• Any pending withdrawals at the time of exclusion will be processed to your nominated payment method (bKash, Nagad, Rocket, Upay, or card) within 5 business days.
• he999 will suppress all marketing communications to your registered email and phone number for the duration of the exclusion.
• If you attempt to register a new account during a self-exclusion period, that account will be identified and closed, and any deposits refunded.

How to Request Self-Exclusion

5. Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a condition in which a person is unable to resist impulses to gamble, even when gambling is causing significant harm to their finances, relationships, work, or mental health. It affects people of all backgrounds and income levels, and it can develop gradually over time without the person being fully aware of the change.

he999 encourages all players to be aware of the early warning signs of problem gambling. Recognising the signs early — in yourself or in someone you care about — is the first and most important step toward getting help.

Common Warning Signs

• Spending more money on gambling than you originally intended or can afford.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Gambling with money allocated for essential expenses such as rent, utility bills, groceries, or bKash/Nagad mobile recharge.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop gambling.
• Using gambling as a way to escape from stress, worry, depression, or difficult life events.
• Borrowing money — including from bKash or Nagad Send Money features — to fund gambling activity.
• Neglecting work, study, family responsibilities, or health in order to gamble more.
• Making repeated unsuccessful attempts to cut down, control, or stop gambling.
• Continuing to gamble despite knowing it is causing serious problems in your life.

If you recognise any of these patterns in your own behaviour, please do not hesitate to reach out to the he999 responsible gaming team via live chat, or to contact a professional gambling support service. There is no shame in seeking help — problem gambling is a recognised health condition and effective support is available.

6. Self-Assessment Questionnaire

Answer the following questions honestly to get a clearer picture of your current relationship with gambling. These questions are adapted from internationally recognised problem-gambling screening tools. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our responsible gaming support team or a professional counselling service.

7. Support & Help Resources

If you believe you or someone you know may have a gambling problem, support is available. he999 encourages players to make use of the following resources in addition to the built-in platform tools described above.

8. Tips for Safe & Enjoyable Play

The vast majority of he999 players enjoy cricket betting on BPL and IPL, slot games, and live casino entertainment as a fun and recreational activity. The following practical tips will help you keep gambling enjoyable and within healthy boundaries.